Frequently Asked Questions
East Asheville
Mon.-Fri.: 9am-5pm
Sat.-Sun.: 10am-4pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
South Asheville
Mon.-Fri.: 9am-5pm
Sat. & Sun.: 10am-4pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
West Asheville
Mon.-Fri.: 8am-8pm
Sat. & Sun.: 9am-5pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
Brevard
Mon.-Fri.: 9am-5pm
Sat. & Sun.: 10am-4pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
Burnsville
Mon.-Fri.: 9am-5pm
Sat.-Sun.: 10am-4pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
Foothills (Columbus)
Mon.-Fri.: 9am-5pm
Sat.-Sun.: 10am-4pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
Weaverville
Mon.-Fri.: 9am-5pm
Sat. & Sun.: 10am-4pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
Waynesville
Mon.-Fri.: 9am-5pm
Sat. & Sun.: 10am-4pm
7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)
Mercy Urgent Care East Asheville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5:30 p.m. on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day
Mercy Urgent Care South Asheville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5 p.m. on New Year’s Day
Mercy Urgent Care West Asheville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5:30 p.m. on the Wednesday before Thanksgiving
Closing at 5 p.m. on Christmas Eve
Closing at 5 p.m. on New Year’s Eve
Open 9 a.m. – 5:30 p.m. on New Year’s Day.
Mercy Urgent Care Brevard:
Closed: Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve
Holiday Schedule:
Closing at 4 p.m. on the Wednesday before Thanksgiving
Open 9 a.m. to 4 p.m. on New Year’s Day
Mercy Urgent Care Burnsville:
Open 362 days of the year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5:30 p.m. on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day
Mercy Urgent Care Foothills:
Open 362 days of the year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5:30 p.m. on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day
Mercy Urgent Care Weaverville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5:30 p.m. on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day
Mercy Urgent Care Waynesville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5:30 p.m. on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day
- Cuts
- Strains and sprains
- Broken bones
- Colds
- Ear infections
- Cough or sore throat
- Sinus pain
- Flu
- Fever
- Mild asthma
- Mild allergic reactions
- Digestive issues
(nausea, vomiting, diarrhea) - Urinary tract infection
- Skin irritations
- Animal bites
- Minor burns
- chest pain
- difficulty breathing
- severe bleeding
- head trauma
- loss of consciousness
- blurred vision
- coughing up or vomiting blood
- numbness in face, arm or leg
- difficulty speaking
- mental confusion
- too weak to stand
Any persons with concerns about COVID-19 are encouraged to call one of our 8 locations or their county health department before physically coming into a clinic. Suspected cases my need to be tested and isolated in their homes. Read more here.
- Cuts
- Strains and sprains
- Broken bones
- Colds
- Ear infections
- Cough or sore throat
- Sinus pain
- Flu
- Fever
- Mild asthma
- Mild allergic reactions
- Digestive issues
(nausea, vomiting, diarrhea) - Urinary tract infection
- Skin irritations
- Animal bites
- Minor burns
- chest pain
- difficulty breathing
- severe bleeding
- head trauma
- loss of consciousness
- blurred vision
- coughing up or vomiting blood
- numbness in face, arm or leg
- difficulty speaking
- mental confusion
- too weak to stand
Please note: You do need an appointment for industrial testing (physicals, drug tests, etc.) Please contact your nearest Mercy Urgent Care location to make an appointment.
- CPR
- First Aid
- Automated External Defibrillator (AED)
- DOT Compliance Training for Supervisors
- Drug Screen Collector Training
Mercy Urgent Care is committed to high-quality, affordable, and convenient medical care for non-life-threatening illnesses and injuries. Therefore, Mercy Urgent Care accepts most major insurance plans, offers discounts to self-paying individuals and financial assistance to those who qualify.
Self-Pay
The Self-Pay option offers a discount to those patients who choose to pay in full for their visit at the time of service while not utilizing insurance. The Self-Pay option is based on a tiered pricing program, making it a simple and affordable choice.
Tiered Pricing
| Telemedicine – $99 Provider evaluation and treatment plan done remotely, includes screening for COVID-19 testing. If testing is required the $99 will go towards overall cost. |
| Level 1 – $149 Basic Provider evaluation and treatment plan |
| Level 2 – $189 Intermediate Provider evaluation and treatment plan, PLUS a single lab test, xray, EKG, injection, nebulizer treatment or other single service |
| Level 3 – $249 Advanced Provider evaluation and treatment plan, PLUS multiple lab tests, multiple x-rays, injections, laceration repairs or procedures or other multiple services. COVID-19 POC-Rapid, PCR or Antibody test falls under Level 3 |
| Level 4 – $299 COVID-19 Viral & Antibody Testing Provider evaluation and treatment plan, PLUS specific lab tests not included in the other levels—this includes COVID-19 viral and antibody tests. |
Tiered Pricing is available only to patients who choose Self-Pay and who are not filing third-party insurance. Tiered Pricing does not include screening for sexually transmitted diseases (STDs). STD screening is available for an additional charge. Lab tests that must be sent to a third party may require an additional charge.
Insurance
Blue Cross Blue Shield NC customers: Mercy Urgent Care is a local, independent, not-for-profit organization. We are in-network for Blue Cross Blue Shield NC. For a complete list of the insurance plans accepted by Mercy Urgent Care, see below.
While we accept most major insurance, in-network status may vary. The following are in-network for Mercy Urgent Care:
- ACS Benefit Services
- Aetna
- Blue Cross Blue Shield North Carolina (BCBSNC)
- Cigna
- Coventry Healthcare/Coventry of the Carolinas
- Crescent Health Solutions
- MedCost
- NC Medicaid
- Medicare
- MultiPlan
- Procura
- Three Rivers Provider Network
- Tricare
- United Healthcare
- And many more
If you have questions about your insurance plan, please contact your insurance provider. The phone number will be located on the back of your insurance card.
Financial Assistance
Mercy Urgent Care’s Compassionate Care Program provides financial assistance to patients who qualify. Specifically, Compassionate Care may provide discounted care for patients who receive treatment and whose household financial situation and/or income is at, or below, the federal poverty level.
Patients must work with a Patient Service Specialist and provide essential financial information in order for Mercy Urgent Care to offer discounted services and other financial relief.
A Patient Service Specialist will work with you to determine your adjusted service amount based on the following tiered schedule:
| Qualification Level | Tier 1 | Tier 2 | Tier 3 |
|---|---|---|---|
| 100% | $20.00 | $20.00 | $20.00 |
| 75% | $48.00 | $70.00 | $85.00 |
| 50% | $80.00 | $110.00 | $145.00 |
As with any of Mercy Urgent Care’s discounted programs, Compassionate Care requires full payment at the time of visit. In extenuating circumstances, we will work with you to establish an appropriate payment plan based on the amount due and your financial status.
For more information or questions regarding about qualification, please call Mercy Urgent Care at (828) 252-8957 and choose Option 2.
