Your Visit

Mercy Urgent Care is working with health departments in 5 counties to prepare for a potential coronavirus outbreak in WNC. The leadership team is meeting daily to review updates and is receiving constant communications from the CDC and local health departments. We have developed protocols and workflows for any potential cases and are inventorying our personal protective equipment and supplies.

Any persons with concerns about COVID-19 are encouraged to call one of our 8 locations or their county health department before physically coming into a clinic. Suspected cases my need to be tested and isolated in their homes. Read more here.

As a healthcare provider, Mercy Urgent Care is committed to addressing the opioid crisis by taking proactive steps in the region we serve. Read more about Mercy Urgent Care’s policy.

As a healthcare provider, Mercy Urgent Care is committed to addressing antibiotic resistance by taking proactive steps in the region we serve. Read more about Mercy Urgent Care’s policy.

No. You do not need an appointment to be treated for illness and injury at Mercy Urgent Care. Mercy Urgent Care accepts walk-ins at all of its locations.
Please note: You do need an appointment for industrial testing (physicals, drug tests, etc.) Please contact your nearest Mercy Urgent Care location to make an appointment.

Mercy Urgent Care offers online check-in at each of its sites in order to save you valuable time and make your visit as efficient as possible.

Yes. However, at this time, Mercy Urgent Care’s Telemedicine program is available only for Workers’ Compensation and Mercy Urgent Care employees. Appointments can be made to fit your schedule up to two hours before your appointment time from any device with an internet connection. 

Yes. Mercy Urgent Care treats children under 18 years of age as long as they are accompanied by an adult. Mercy Urgent Care must receive permission from the primary caregiver prior to administering treatment.

Mercy Urgent Care centers do not act as a substitute for a family physician. We encourage everyone to have a physician who can be their primary caregiver. However, Frances Warde Family Health, a subsidiary of Mercy Urgent Care located in Brevard, is a primary-care facility currently accepting new patients. Frances Warde Family Health is at 22 Trust Lane, Brevard, NC; or by phone at 828-884-7990.

Education is the best way to prevent injury and illness. Mercy Urgent Care offer a variety of classes through Mercy Occupational Medicine.

• CPR
• First Aid
• Automated External Defibrillator (AED)
• DOT Compliance Training for Supervisors
• Drug Screen Collector Training

Mercy Urgent Care is committed to high-quality, affordable, and convenient medical care for non-life-threatening illnesses and injuries. Therefore, Mercy Urgent Care accepts most major insurance plans, offers discounts to self-paying individuals and financial assistance to those who qualify.

Self-Pay

The Self-Pay option offers a discount to those patients who choose to pay in full for their visit at the time of service while not utilizing insurance. The Self-Pay option is based on a tiered pricing program, making it a simple and affordable choice.

Tiered Pricing is available only to patients who choose Self-Pay and who are not filing third-party insurance. Tiered Pricing does not include screening for sexually transmitted diseases (STDs). STD screening is available for an additional charge. Lab tests that must be sent to a third party may require an additional charge.

Insurance

Blue Cross Blue Shield NC customers: Mercy Urgent Care is a local, independent, not-for-profit organization. We are in-network for Blue Cross Blue Shield NC. For a complete list of the insurance plans accepted by Mercy Urgent Care, see below.

While we accept most major insurance, in-network status may vary. The following are in-network for Mercy Urgent Care:

• ACS Benefit Services
• Aetna
• Blue Cross Blue Shield North Carolina (BCBSNC)
• Cigna
• Coventry Healthcare/Coventry of the Carolinas
• Crescent Health Solutions
• MedCost
• NC Medicaid
• Medicare
• MultiPlan
• Procura
• Three Rivers Provider Network
• Tricare
• United Healthcare
• And many more

If you have questions about your insurance plan, please contact your insurance provider. The phone number will be located on the back of your insurance card.

Financial Assistance

Mercy Urgent Care’s Compassionate Care Program provides financial assistance to patients who qualify. Specifically, Compassionate Care may provide discounted care for patients who receive treatment and whose household financial situation and/or income is at, or below, the federal poverty level.

Patients must work with a Patient Service Specialist and provide essential financial information in order for Mercy Urgent Care to offer discounted services and other financial relief.

A Patient Service Specialist will work with you to determine your adjusted service amount based on the following tiered schedule:

As with any of Mercy Urgent Care’s discounted programs, Compassionate Care requires full payment at the time of visit. In extenuating circumstances, we will work with you to establish an appropriate payment plan based on the amount due and your financial status.

For more information or questions regarding about qualification, please call Mercy Urgent Care at (828) 252-8957 and choose Option 2.

Yes, visiting Mercy Urgent Care is significantly less expensive than visiting a hospital emergency room. Charges are typically one-quarter of an emergency room visit.