FREQUENTLY ASKED QUESTIONS
What are your locations and what are your hours?
East Asheville
(828) 210-83257 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Check In
Directions
South Asheville
(828) 274-14627 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
West Asheville
(828) 252-48787 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Brevard
(828) 883.26007 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Burnsville
(828) 536-55757 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Foothills (Columbus)
(828) 802-10117 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Weaverville
(828) 645-50887 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Waynesville
(828) 210.83337 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Are you open on holidays?
Mercy Urgent Care East Asheville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 10 a.m.- 4 p.m. on New Year’s Day
Mercy Urgent Care South Asheville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 10 a.m.- 4 p.m. on New Year’s Day
Mercy Urgent Care West Asheville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Open 9 a.m.- 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 9 a.m.- 5 p.m. on New Year’s Day
Mercy Urgent Care Brevard:
Open 362 days a year
Closed: Thanksgiving Day, Christmas Day, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 10 a.m.- 4 p.m. on New Year’s Day
Mercy Urgent Care Burnsville:
Open 362 days of the year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 10 a.m.- 4 p.m. on New Year’s Day
Mercy Urgent Care Foothills:
Open 362 days of the year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 10 a.m.- 4 p.m. on New Year’s Day
Mercy Urgent Care Weaverville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 9 a.m.- 5 p.m. on New Year’s Day
Mercy Urgent Care Waynesville:
Open 362 days of year
Closed: Thanksgiving, Christmas, Easter
Holiday Schedule:
Closing at 5 p.m. on the Wednesday before Thanksgiving
Closing at 2 p.m. on Christmas Eve
Open 9 a.m.- 5 p.m. on New Year’s Eve
Open 10 a.m.- 4 p.m. on New Year’s Day
What illness or injuries do you treat?
Mercy Urgent Care treats non-life-threatening injuries and illnesses including:
- Cuts
- Strains and sprains
- Broken bones
- Colds
- Ear infections
- Cough or sore throat
- Sinus pain
- Flu
- Fever
- Mild asthma
- Mild allergic reactions
- Digestive issues
(nausea, vomiting, diarrhea) - Urinary tract infection
- Skin irritations
- Animal bites
- Minor burns
Visit a hospital emergency room or call 911 for:
- chest pain
- difficulty breathing
- severe bleeding
- head trauma
- loss of consciousness
- blurred vision
- coughing up or vomiting blood
- numbness in face, arm or leg
- difficulty speaking
- mental confusion
- too weak to stand
What is Mercy Urgent Care’s policy on antibiotics?
As a healthcare provider, Mercy Urgent Care is committed to addressing antibiotic resistance by taking proactive steps in the region we serve. Read more about Mercy Urgent Care’s policy.
What is Mercy Urgent Care’s policy on prescription opiods?
As a healthcare provider, Mercy Urgent Care is committed to addressing the opioid crisis by taking proactive steps in the region we serve. Read more about Mercy Urgent Care’s policy.
How do I know whether I should go to Mercy Urgent Care or the emergency room?
Mercy Urgent Care treats non-life-threatening injuries and illnesses including:
- Cuts
- Strains and sprains
- Broken bones
- Colds
- Ear infections
- Cough or sore throat
- Sinus pain
- Flu
- Fever
- Mild asthma
- Mild allergic reactions
- Digestive issues
(nausea, vomiting, diarrhea) - Urinary tract infection
- Skin irritations
- Animal bites
- Minor burns
Visit a hospital emergency room or call 911 for:
- chest pain
- difficulty breathing
- severe bleeding
- head trauma
- loss of consciousness
- blurred vision
- coughing up or vomiting blood
- numbness in face, arm or leg
- difficulty speaking
- mental confusion
- too weak to stand
Do I need an appointment?
No. You do not need an appointment to be treated for illness and injury at Mercy Urgent Care. Mercy Urgent Care accepts walk-ins at all of its locations.
Please note: You do need an appointment for industrial testing (physicals, drug tests, etc.) Please contact your nearest Mercy Urgent Care location to make an appointment.
How does online check-in work?
Mercy Urgent Care offers online check-in at each of its sites in order to save you valuable time and make your visit as efficient as possible.
Does Mercy Urgent Care offer telemedicine or virtual visits?
Yes. Telemedicine is easy to schedule, saves you time, and can be conducted from any device with internet connection. Visit our Telemedicine page for more information.
Does Mercy Urgent Care offer COVID-19 testing?
Yes. Mercy Urgent Care offers viral and antibody COVID-19 testing. Find out more here.
Does Mercy Urgent Care treat children?
Yes. Mercy Urgent Care treats children under 18 years of age as long as they are accompanied by an adult. Mercy Urgent Care must receive permission from the primary caregiver prior to administering treatment.
Can Mercy Urgent Care replace a family physician?
Mercy Urgent Care centers do not act as a substitute for a family physician. We encourage everyone to have a physician who can be their primary caregiver.
Do you provide any educational services?
Education is the best way to prevent injury and illness. Mercy Urgent Care offer a variety of classes through Mercy Occupational Medicine.
- CPR
- First Aid
- Automated External Defibrillator (AED)
- DOT Compliance Training for Supervisors
- Drug Screen Collector Training
What are my payment options?
Mercy Urgent Care is committed to high-quality, affordable, and convenient medical care for non-life-threatening illnesses and injuries. Therefore, Mercy Urgent Care accepts most major insurance plans, offers discounts to self-paying individuals and financial assistance to those who qualify.
SELF-PAY
The Self-Pay option offers a discount to those patients who choose to pay in full for their visit at the time of service while not utilizing insurance. The Self-Pay option is based on a tiered pricing program, making it a simple and affordable choice.
Tiered Pricing
| Telemedicine – $99 Remote video visit with a provider. If an in-person visit is required for full examination or testing, the $99 will be applied to overall cost |
| Level 1 – $149 Basic Includes an office visit with a provider and treatment plan |
| Level 2 – $189 Intermediate Includes an office visit with a provider and treatment plan, PLUS either one lab test (rapid COVID-19, strep, mono, urine or the like), injection, x-ray, EKG, nebulizer treatment, ear lavage or other single service |
| Level 3 – $249 Advanced Includes an office visit with a provider and treatment plan, PLUS multiple lab tests, multiple x-rays, injections, laceration repairs or procedures or other multiple services. COVID-19 PCR and flu tests are automatically Level 3 |
| Cash Payment Asymptomatic/Travel COVID-19 Testing – $90 Available only at the South Asheville location, does not include a provider consultation if test result is negative. If test result is positive, an examination with a provider is required and visit becomes becomes a Level 2 Intermediate visit. Find out more about asymptomatic COVID testing. |
Tiered Pricing is available only to patients who choose Self-Pay and who are not filing third-party insurance. Tiered Pricing does not include screening for sexually transmitted diseases (STDs). STD screening is available for an additional charge. Lab tests that must be sent to a third party may require an additional charge.
INSURANCE
Blue Cross Blue Shield NC customers: Mercy Urgent Care is a local, independent, not-for-profit organization. We are in network for Blue Cross Blue Shield NC. For a complete list of the insurance plans accepted by Mercy Urgent Care, see below.
While we accept most major insurance, in-network status may vary. The following are in-network for Mercy Urgent Care:
- ACS Benefit Services
- Aetna
- Blue Cross Blue Shield North Carolina (BCBSNC)
- Cigna
- Coventry Healthcare/Coventry of the Carolinas
- Crescent Health Solutions
- MedCost
- NC Medicaid*
- Medicare
- Procura
- Three Rivers Provider Network
- United Healthcare
- And many more
If you have questions about your insurance plan, please contact your insurance provider. The phone number will be located on the back of your insurance card.
*As of July 1, 2021, Medicaid has moved to a whole-person managed care approach. With a goal of improving care management, integration of services, and addressing unmet social needs that contribute to poor health, Medicaid beneficiaries are required to visit their primary care physician (PCP) for all non-emergency healthcare needs, including, but not limited to, physicals for school, work and sports. Due to this change in Medicaid’s policy, Mercy Urgent Care will no longer be able to accept Medicaid for wellness related visits such as physicals. We urge all Medicaid eligible patients to take advantage of these special program benefits. Learn more here.
FINANCIAL ASSISTANCE
Mercy Urgent Care’s Compassionate Care Program provides financial assistance to patients who qualify. Specifically, Compassionate Care may provide discounted care for patients who receive treatment and whose household financial situation and/or income is at, or below, the federal poverty level.
Patients must work with a Patient Service Specialist and provide essential financial information in order for Mercy Urgent Care to offer discounted services and other financial relief.
A Patient Service Specialist will work with you to determine your adjusted service amount based on the following tiered schedule:
| Qualification Level | Tier 1 | Tier2 | Tier 3 |
|---|---|---|---|
| 100% | $20.00 | $20.00 | $20.00 |
| 75% | $48.00 | $70.00 | $85.00 |
| 50% | $80.00 | $110.00 | $145.00 |
As with any of Mercy Urgent Care’s discounted programs, Compassionate Care requires full payment at the time of visit. In extenuating circumstances, we will work with you to establish an appropriate payment plan based on the amount due and your financial status.
For more information or questions regarding about qualification, please call Mercy Urgent Care at (828) 252-8957 and choose Option 2.
Is Mercy Urgent Care less expensive than going to an emergency room?
Yes, visiting Mercy Urgent Care is significantly less expensive than visiting a hospital emergency room. Charges are typically one-quarter of an emergency room visit.
