Welcome to MercyMe
Thank you for signing up for a MercyMe healthcare membership! This webpage will outline the details of your membership—what is included, how to make changes/additions to your membership, and how to schedule a visit. Click on the dropdown menu for specific information related to your level of membership.
What’s Included
Essential Care Individual
- Three (3) in-person or telemedicine visits per year
- No charge for in-house labs, x-rays, and procedures
- Free annual flu vaccination (does not count towards one of the 3 urgent care visits)
- Free annual health assessment (does not count towards one of the 3 urgent care visits)
- Discounted pricing on additional urgent care visits
- Discounted pricing for certain send out laboratory work if the work is ordered by MERCY providers but is not performed at MERCY
Essential Care Family
- Six (6) in-person or telemedicine visits per year, per family, whereas a family is up to four (4) people who reside at the same address
- No charge for in-house labs, x-rays, and procedures
- Free annual flu vaccinations (does not count towards one of the 6 urgent care visits)
- Free annual health assessments (does not count towards one of the 6 urgent care visits)
- Discounted pricing on additional urgent care visits
- Discounted pricing for certain laboratory work if the work is ordered by MERCY providers but is not performed at MERCY
- Discounted pricing for durable medical equipment if the equipment is ordered by MERCY providers
Premium Care Individual
- Unlimited in-person or telemedicine visits per year
- No charge for in-house labs, x-rays, and procedures
- Free annual flu vaccination
- Free annual health assessment
- Discounted pricing for certain laboratory work if the work is ordered by MERCY providers but is not performed at MERCY
- Discounted pricing for durable medical equipment if the equipment is ordered by MERCY providers
Premium Care Family
- Unlimited in-person or telemedicine visits per year per family, whereas a family is up to four (4) people who reside at the same address
- No charge for in-house labs, x-rays, and procedures
- Free annual flu vaccination
- Free annual health assessment
- Discounted pricing for certain laboratory work if the work is ordered by MERCY providers but is not performed at MERCY
- Discounted pricing for durable medical equipment if the equipment is ordered by MERCY providers
Team Care
- Unlimited in-person or telemedicine visits per year
- No charge for in-house labs, x-rays, and procedures
- Annual wellness check
- Annual flu shot
- Discounted pricing for certain laboratory work if the work is ordered by MERCY providers but is not performed at MERCY
- Discounted pricing for durable medical equipment if the equipment is ordered by MERCY providers
Terms, Renewal, & Termination Policy
Terms
This Agreement and the Membership is for a Term of twelve (12) calendar months, beginning on the date of this Agreement and ending 364 days thereafter. The Term may be renewed upon notice to Individual at least thirty (30) days prior to the expiration of the Term of any changes to this Agreement and Individual’s affirmative agreement to the renewal.
- All correspondence regarding this Agreement shall be sent to MERCY by email to MercyMe@MercyUrgentCare.org. and will be sent to the Individual at the email address through which Individual registered for the Membership.
- This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina. Any dispute regarding this Agreement shall be heard in the state or federal court with jurisdiction in Buncombe County, North Carolina.
- This Agreement together with any documents referenced herein constitutes the entire agreement between the Parties, superseding all prior written and oral agreements.
- No deviation from this Agreement or failure to enforce rights or obligations under this Agreement will be construed as a waiver of the parties’ rights and obligations.
- Individual acknowledges that Individual has reviewed the List of Covered Services (available at www.mercyurgentcare.org) and has had the opportunity to ask questions and receive answers regarding its content.
Renewal Policy
- Membership is a term of (12) calendar months, beginning on the date of agreement and ending 364 days thereafter.
- Renewal Notice will be sent 60 days prior to auto Renew
- Membership may be renewed upon notice to the individual at least thirty (30) days prior to the expirations of the term of any changes to the agreement and individual’s affirmative agreement to the renewal
Cancellation Policy
- Membership not cancelled until an email/termination notice is received and processed.
- Mercy will provide individual with thirty (30) days’ written notice of the necessity of amendment
- Membership accounts more than thirty (30) days in arrears will be automatically terminated with cause.
- Mercy may terminate the Membership agreement at any time without cause by providing written notice to individual of the termination.
- Individual may terminate the Membership at any time by providing thirty (30) days’ written notice to Mercy.
Effects of Termination of Membership
- If this Agreement is terminated with Cause by MERCY or if this Agreement is terminated by Individual for any reason prior to the expiration of the Term, MERCY will treat all visits to MERCY and services rendered by MERCY to Individual and others enrolled pursuant to Individual’s Membership as though this Agreement did not exist for the applicable Term and Individual shall owe the full price for all visits and services rendered. All payments made by Individual during the applicable Term will be credited toward Individual’s balance. Individual will not be eligible for a refund of any payments previously made. By signing below, Individual further agrees that MERCY may charge the credit card on file for any balance owed as of the date of termination, in accordance with the Individual’s Credit Card Recurring Payment Authorization.
- If this Agreement is terminated without Cause by MERCY, any pre-paid monthly Membership fees will be prorated to the date of termination and refunded to Individual within ten (10) business days.
Locations
West Asheville
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Waynesville
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Weaverville
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Brevard
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Foothills (Columbus)
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
Burnsville
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
East Asheville
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)
South Asheville
7 Days a Week, 362 Days a Year (Closed Easter, Thanksgiving and Christmas)